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EdingCNC
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Contact us & Support

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EdingCNC Support policies

  • Support is given to customers who have purchased directly from us; in other cases, please get in touch with your supplier.
  • We do not offer support to users of machines containing our controllers. Please get in touch with the machine manufacturer; they are in a better position to advise you due to their knowledge of their machines.
  • Perhaps you can find more info here:
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Please note, sales questions are related to products that have not been purchased yet.

EdingCNC RMA policies

  • An RMA is for customers who have purchased directly from us; in other cases, please get in touch with your supplier.
  • Add a copy of the RMA form to the shipment.
  • Make sure the products are appropriately packaged to avoid damage.
  • When shipping bare boards, please make sure they are antistatic packaged. Normal bubble wrap is not an antistatic package material.
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RMA Request

Return Merchandise Authorization (RMA)

Returning a product to us for repair is of course no problem.

However, to avoid any delay in processing your repair, please use the form below.

If no form has been sent in advance, the processing of the package will likely be delayed.

Please note we charge  €42,50 (ex.VAT) as an investigation fee. If the problems found are covered by warranty, these costs will be waivered.

Repairs are shipped back with UPS and charged separately.

TIP: Please use track-and-trace option when shipping packages to us, that way we can check when and where the package is.

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TIP: Adding an example G-code, INI file(s), macro files, support archives, or other information can help us assist you quicker.

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    RMA Costs overview

    Please note we charge €42,50 (ex.VAT) as an investigation fee. If the problems found are covered by warranty, these costs will be waived. Repairs are shipped back with UPS and charged separately.
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    Eding CNC bv

     

    Europaplein 1
    Building 31 Unit 0.02
    5684 ZC Best
    The Netherlands
    Chamber of commerce:  55932215
    VAT: NL851913416B01

     

    Recent News

    • 📢New cooperation with CNC Store in France12 October 2024
    • New cooperation with Real Eletric in Brazil29 July 2024
    • 💾 New software release V5.0129 July 2024
    © EdingCNC | Kwaaijongens, rebels in oplossingen
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    RMA Request

    RMA form

    Customer Information

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    Please note we charge €42,50 (ex.VAT) as an investigation fee. If the problems found are covered by warranty, these costs will be waivered. Repairs are shipped back with UPS and charged separately.(Required)

    #EODD24

    Welcome to Open Door Day 2024!

    SensorHUB

    Tired of finding the correct kind of sensors mix-and-match for tool length measurement, material height measurement, etc.?

    EdingCNC introduces the SensorHUB, and connecting various sensors was never easier.

    Available as board or additional DIN rail enclosure for ease of mounting your SensorHUB in your machine.

    If you have not yet done so, below a form will appear if you like us to keep you posted.